Delivery
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UK DELIVERY |
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We use Royal Mail Recorded Delivery to dispatch all orders, which means you can track your order when its has left us. We will send you a dispatch email when the goods have left with a tracking number that you can use on the Royal Mail website. Please note some items are dispatched directly from our suppliers so a tracking number may not be available in these circumstances. For security reasons we cannot deliver to PO Box addresses. NOTE: As all orders are processed through PayPal's secure encryption we may receive an email from them stating that your address in unconfirmed. If this occurs we will email you immediately asking you to confirm your order and the delivery address. The dispatch of your order will therefore be delayed if you do not respond to this email. Please note this process is to protect your card from being used for fraudulant activities. DELIVERY COSTS |
| Delivery charges are for the UK only (including Northern Ireland, Isle of Wight, Isle of Man, Channel Islands and Scottish Islands). |
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Delivery usually takes between 3-5 days and a signature may be required on receipt. If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done. WHERE'S MY ORDER? |
| If you were given a tracking number then please go to the Royal Mail website to track your order. If no tracking number was provided then please contact us stating your order number and contact details. In the unlikely event that you have any problems then please do not hesitate to contact us where we will be happy to assist you. |
| Full Terms & Conditions · Need help? Visit our Help & Contact section |
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